Frequently Asked Questions

We try to keep our FAQ page as up-to-date as possible with as many answers as possible.  If you can’t find what you need here, please visit our Contact page; we’ll try and get back to your query as soon as possible.

The sound is a bit quiet/I can't hear anything. What should I do?
The sound is low, is this correct?
Can you send me higher volume speakers instead?
Is the volume limited?
Will the headphones be loud enough for an airplane?
Can you remove the headphones to wash the band?
Can I buy replacement speakers speakers?
I have problems with the velcro fastening
Is there a particular way to wear the headphones/wire?
What size head do the headphones fit?
Is there a wireless version?
What ages are the headphones suitable for?
Is it safe to sleep with these headphones on?
Which countries do you ship to?