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Frequently Asked Questions

We try to keep our FAQ page as up-to-date as possible with as many answers as possible. Please also visit our Safe Listening page and Usage page for advice on our products.  Also our Design and Safety page is extremely informative.  If you still have questions, please feel free to get in touch through our Contact Us page.

What are the differences between v2 and v1 Snuggly Rascals?
What size head do the headphones fit?
How can I adjust the size of the headband?
I have problems with the velcro fastening.
Is the volume limited? What is safe usage?
Will the headphones be loud enough for an airplane?
Can you send me higher/lower volume speakers instead?
The sound is a bit quiet/I can't hear anything. What should I do?
Can you remove the headphones to wash the band?
My speakers have broken, can I get a replacement set?
Is there a particular way to wear the headphones/wire?
Is there a wireless version?
What ages are the headphones suitable for?
Is it safe to sleep with these headphones on?