If the volume seems low or you can’t hear anything from the speakers, here are a few suggestions to try (although some suggestions sound obvious, they are mistakes easily made):
1) Check the connection (3.5mm audio jack) between the headphones and the device (tablet/phone etc). Ensure it is properly clicked in, and there are no protective cases/covers stopping a secure connection.
2) Check the positioning of the speakers within the headband. The speakers can be moved (and removed for washing purposes), so ensure the speakers are over the ear when the headband is worn.
3) Double check the speakers are not facing the wrong way in the headband. There is a navy blue side to the speakers. The navy blue side is where the audio comes out from; this should be facing towards the users head/ears.
4) Try using other devices (tablets/phones) to test and put the volume on maximum. Some tablet devices designed for children are already volume limited, so this would reduce the volume of our headphones to lower than 85 decibels which would make them very hard to hear.
If there is still no audio coming from the headphones, then please email info@snugglyrascals.com and we can arrange a replacement set of speakers to be sent.
