Unwanted Items

We hope you will be happy with your purchase.  We are happy to refund or exchange products returned within 21 days of receipt. 

Your right to cancel can be exercised in writing by contacting us at Snuggly Rascals, Church Farmhouse, Stroxton, Near Grantham, Lincolnshire, NG33 5DA, UK or completing the form at the bottom of this page.

Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. It is important that items are returned in perfect condition so please take care of them and pack them appropriately.

We recommend you request a Proof of Postage certificate if you return your goods.

Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund. This guarantee does not affect your statutory rights.


Faulty Items

In the unlikely event that a product is faulty, please complete the form at the bottom of this page detailing the fault description. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.

Higher Volume Speakers

Our speakers are set to 85 decibels to protect a child’s hearing over long periods.  This level of volume is recommended by industry professionals.  However, if you are not entirely happy with the speaker level, we are happy to send a free set of higher volume speakers. Please order them here


Snuggly Rascals headphones have a 2 year limited warranty.  This warranty does not cover product abuse or cleaning errors.  To receive important product updates and offers, please register your product with us here.